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Frequently Asked Questions

• What is "shared" or "virtual" web hosting?
• I currently have a website at Company X. Will you help me move my site to your servers?
• Do you offer web design services?
• Do you offer domain name registration?
• I just signed up for an account. How do I point my domain name to your servers?
• How do I login to my control panel?
  
• Do you offer a money-back guarantee?
  
• Do you offer an uptime guarantee?
  
• What methods of payment do you accept?
  

Find more answers to other frequently asked questions in our KnowledgeBase.

Answers:

What is "shared" or "virtual" web hosting?

Shared - or Virtual - hosting allows servers to host several hundred, or even several thousand web sites on a single server.

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I currently have a website at Company X. Will you help me move my site to your servers?

Yes, we will migrate your site to our servers free of charge. To take advantage of this, please open a ticket at our helpdesk. Please be sure to include your FTP username and password for your existing site, and let us know if you currently use a control panel.

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Do you offer web design services?

No, we are not currently offering web design services.

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Do you offer domain name registration?

Yes. We are currently offering a free domain name with every new account paid annually. If paying month to month, domain registration is $15 per year.

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I just signed up for an account. How do I point my domain name to your servers?

You'll need to point your domain to the nameservers provided to you in your welcome email. If you need any assistance, please visit our HelpDesk.

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How do I login to my control panel?

You can access the control panel via https://yourdomain.com:2083 All traffic in between you and the control panel is encrypted and secure.

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Do you offer a money-back guarantee?

Yes. If you're not happy with the service we provide, you're entitled to a refund within the first 30 days. No questions asked!

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Do you offer an uptime guarantee?

Yes. We guarantee that your web site or server will be online and available 99.9% of every month.

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What methods of payment do you accept?

We accept Visa/MasterCard/Discover, PayPal, and Money orders.

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